Customer Reviews & Stories

I myself am a car guy, I do everything I can myself but sometimes it’s more practical to take your car to a shop. This is the only shop I will let touch my Nissan Skyline or AMG Benz Period. Why? Because they have not only invested time and money in building a beautiful shop with latest technology but they have invested the most in the best employees a company could ask for!

— Google User Review

Wonderful staff and very knowledgeable technicians. The techs at L&M were able to troubleshoot and fix an issue a few other shops I tried couldn't figure out. Prompt service and well priced for the high-quality service. They kept me updated on the process of my repair and I couldn't be happier with my experience with L&M. This is my go to shop from now on! Highly recommend! Thank you L&M, your team is excellent!

— Google User Review

Honest!!!! Nice, clean shop.. I would recommend all to check it out. Ladies, you can go and feel like u are not being scammed! Caleb and his team are amazing!

— Google User Review

This is based on the work that L&M has done on my 3 trailers. Caleb, Levi, and Bryce are the guys you'll most likely talk to, they are polite, helpful, and extremely professional. They represent a company focused on providing great service at a reasonable price, in a timely manner. I know it sounds like a comercial but I've used this company on numerous occasions, and always been completely satisfied. Their desire to make sure you understand the problem and the work that was done , which is always top notch, is what I appreciate most.

— Google User Review

We recently moved to the area and these guys came highly recommended by some friends. I had the oil changed in both of our cars and they did great! I had to reschedule one of the appointments because of a work meeting and they worked with my schedule. The price I was quoted was what I paid, down to the penny. The guy answering the phone was always polite and professional. And I was in and out in a suitable amount of time, which is wonderful for those with busy schedules. We will continue to come back to this place for any mechanical work we may need. Love the small town feel in a big city.

— Google User Review

I really needed help while I was on a road trip across the US. The friendly down home help and care from this shop was amazing. They got me back on the road in no time. I recommend this shop to anyone!

— Yelp User Review

Thanks for all your hard work on our cars! You are the only one we trust with our cars.

— Facebook User Review

I took my F150 Truck in for a 100K mile check and service work. I was pleased with all the detailed inspection and recommendations on fixing things that needed attention - some which I had not been aware we're problems or potential future issues. They tunes, changed all the fluids & filters, made important repairs so I am ready for the next 100k miles. I wouldn't take my truck anywhere else! It is important to trust your service provider and I recommend L&M Automitive for work on your vehicles.

— Yellow Pages User Review

The amount quoted for my starter was the exact amount I paid and Caleb was super personable and nice. Well done.

— Google User Review

Cannot give a higher recommendation! L&M provides excellent, personal service every time. I have often been concerned in the past about the integrity of repair shops and the feeling of being misled. With L&M, they are open and honest and never left me with a feeling of uncertainty. The work was done quickly and the diagnostic abilities were first class. Problems that had been occurring for years on my cars that "couldn't be fixed" by other shops were quickly solved and repaired here. Amazing!!! 

— Google User Review

I tend to be very picky about work done on my vehicles, but this place surpassed even MY picky standards! 5 out of 5!

— Google User Review

Great shop highly recommend fast and great service. The price was excellent as well Thank you

— Google User Review

They are the best! All the guys there were polite and courteous, very prompt and friendly. I had a hitch installed on my car. They said it would take 4 hours but they finished the install under 4 hours. I didn't even feel the wait They did a very good job beyond what i expected. The installation was very neat. I went to other shop before i went to L&M the guys from the other shop told me they can't do it after 2 hours of trying. I saw L&M on google search and they accommodated me very nicely even it was on such a very very short notice. I don't know anything about hitches but they provided me all the things i need to know about it. If you need anything car related i suggest you go to them first because if the guys in L&M Auto Repair can't do it then no one else can. They are professional they are the best! Thank you Caleb et. al.

— Yellow Pages User Review

L & M Auto Repair is the only place I'll take my vehicles. They are honest, fair, and they do great work! Thanks Caleb!!

— Facebook User Review

My husband and I have been using L&M for all of our automotive work for quite a while. They are always very friendly and willing to help in any way they can. I also know that when I call they remember me and my car. Their facility is always clean and well kept, and if you have to wait they have a large flat screen T.V. They are happy to answer any questions I have whether in person or on the phone. They do not try to sell you something you do not need, their estimates are prompt and what they quote is what you pay. In short I highly recommend L&M for all your cars needs. We will go back to them for our future automotive care needs.

— Google User Review

Excellent service...we have been going to L & M for several years for repairs on our vehicles and electrical work on our trailer. I haven't found anything they can't do. Give them a try...you will be impressed!

— Facebook User Review

I have used Caleb and his guys 5 or 6 times on several vehicles and my 5th wheel toy hauler... They fitted my brand new Cyclone with a custom double tow hitch...That's how much I trust these guys and they did a fantastic job on it! They are also the ONLY people I would allow to service my F450 truck! I was just getting ready to leave for Alabama the other day and my Turbo Charger melted down. I called Caleb right away and he tracked down a new unit for me locally (he spent an hour on the phone doing it) and I limped it in for him! 24 hours later, I'm picking it up from him all done and running perfect! Replacing this on a 2011 truck is a nightmare job! You have to rip half the engine apart to do it! And they charged WAY less than any other shop would have! I rarely refer people to a mechanic but I give these guys referrals all the time and always get great feedback from them about them too! If you need any mechanic work done big or small, use these guys! Once you do, you'll have a mechanic for life that is honest, fair, and do great work including custom stuff!

— Google User Review

I've been saved many times by the standards these guys have in place checking over the cars. I always made sure we took our vehicles by before going on road trips. Most honest shop I've ever been around.

— Facebook User Review

I had taken my f150 in for a new alternator. They did me right, and I am happy with the outcome. They brought out the old parts that they had to replace, and explained everything to me clearly of why they needed to replace them. Needless to say, I will be returning again, and I am happy with the way I was treated..

— Facebook User Review

I've been taking my cars to these guys for 5 years. They've always done great work and have helpful customer service! I will continue to use L&M for years to come.

— Google User Review

Took my car in saying I thought I needed new brakes and my service light was on, and wanted an oil change. Hour later called and said my brakes were fine, the light was likely because I had left my gas cap off, and my car was ready. Too sad I'm kind of surprised by the honesty. Could have made good money off silly old lady!

— Yellow Pages User Review

L&M auto is outstanding! I have been there twice to have work done on my car and they have fixed it not only well but they were also fast. I have gone in both times not quite sure what the problem was with my car and they were able to troubleshoot and figure it out and then fix it for me. My car is running great after the engine work and has no issues whatsoever. They are fair and trustworthy and I would recommend this shop to anyone. Nice guys and locally owned, let's put our money back into local businesses! 

— Google User Review

Very reliable and friendly service! Always know I can count on them!

— Facebook User Review

The guys at L@M are the best mechanics around town. The were very open with me and made sure that i understood what was going on and what my options were. They showed me what i was getting charged for before the work was begun. Then they completed the work very quickly! I was very impressed. I would reccomend these guys over anybody else that I have been to.

— Yellowpages User Review

Good guys that work there. You will be treated right. The work done is honest and fairly priced. They will take care of you.

— Google User Review

Only place in town I will take my vehicles to. Very honest and don't price gouge you unlike the big chain stores will.

— Facebook User Review

No one else could find a hitch for my car. They found one, and it was a great price.

— Yellowpages User Review

I went to my dealership to quote price for install of Hitch & Bike Rack on my car. Dealership stated they would need to cut my bumper cover. So. I stop by L & M . Less than the half price of the dealership. Quality work, didn't need to cut the cover. Give the guys try.

— Google User Review

They were AWESOME.... They saved me $600.00, it's hard to find an honest mechanic anymore. Thank all of you for everything...

— Facebook User Review

Honest mechanics providing excellent quality work and excellent service. I needed a brake job on my car. Dropped the car off in the morning and took a nice loaner car to work. I got a call mid-morning giving me an update: the front brakes needed new rotors, but the rear were OK. It's refreshing for a mechanic to honestly tell you what needs fixed and what does not. Later that day, I returned the loaner and picked up my car. I didn't even realize until I got home that they had replaced a missing plastic lug nut cover that I had lost weeks ago, now that's service!

— Google User Review

Caleb and his staff are honest, fair and have always been amazing to work with. We have been using them for several years and they've always done a great job!

— Facebook User Review

Caleb liked it when I told him that I thought L&M provided an ideal combination of big-city expertise and small-town friendliness, so I'm posting for all to see. I was more than satisfied with the service, from diagnosis to final price.

— Google User Review

We recently had extensive repairs done to our vehicle by L&M and I can honestly say I have never had a better experience with any other shop. As to be expected with a job that big there were a few hang ups in the process which they addressed with professionalism and politeness. They really went above and beyond to make sure the job was done right and that we were "completely" satisfied with the service preformed. Their prices are fair, the service is great but the owner and technicians are really what makes them stand above the rest..

— Google User Review

In the past 45 years we've used three or four mechanics' shops (one listed themselves in the Christian Business book--but shouldn't have been). Recently found L&M Auto Repair. This place is the BEST by far and will continue to use them until I no longer drive. They are the most honest folks I have done business with in a long time. And they truly "take care" of their customers. Am very thankful to have found L & M and my brother-in-law is going to move his business to them as well.

— Facebook User Review

I started bringing my personal vehicle to Caleb at L&M Auto Repair in about 2012. Professionally I have taken many of my clients vehicles To L&M as well. I trust them 100% to always get the job done. They have always under promised and over delivered. There is never a question to me if they will get job done right the first time. I could not be more pleased.

— Google User Review

L&M has great customer service. We'll be returning!

— Google Review

Great customer service and communication! Thank you so much!

— Google Review

Could not have asked for a better experience! They took the time to explain the work that needed to be done. Everyone was very friendly!

— Google Review

I am traveling thru Wichita on business in my rv and needed an issue with my lights on my toad checked out. I called them and they said come on in and in less than an hour they had diagnosed and fixed the wiring issue that the install had screwed up. Then the charged me a more than reasonable price. With me being not from there I was expecting to get ripped. If I ever need anything else done while on the road I will try and wait until I can get to Wichita. Its a shame more people do not conduct business like they do.

Thank you to everyone there.

— Google Review

Thank you for keeping my 1996 cougar strong and going on. She might have some cosmetic problems, but she keeps on going , thanks to L & M.

— Google Review

They have always gone above and beyond for my husband and that kind of customer service is so hard to find. We will never go anywhere else!

— Google Review

Super nice and did their best to for me in even though they were booked and busy

— Google Review

Best and Affordable place in Wichita to have your car serviced. I have been very satisfied every time I take my car there.

— Google Review

L & M did an awesome job. They were quick and reasonable.

— Google Review

Great place! Started taking our company vehicles there for routine maintenance.

— Google Review

honest very friendly very helpful staff

— Google Review

L&M is the best, I brought my truck in while on vacation to have a problem addressed and they took care of it quickly. We all know that having issues with your vehicle when on vacation is the absolute worst. Their customer service can not be beat and thier prices were great! They had me over a barrel because I needed my truck back fast and I didn't care what it cost, but they didn't overcharge me and that is a true testitment to the kind of shop they run. When I was there waiting for me truck I learned about all they do for the community and giving back and have to say it's been a long time since I have seen a small business give back in the way they do! Keep up the good work guys and next time I am in the area on vacation I will stop in!

— Google Review

I so love this shop! They are super friendly and go above and beyond for you! I went in for an oil change and they put air in my tires for me without me even asking! (And now that annoying light is out-hehe!) Thanks to all!!

— Google Review

Came in for electrical issues on my security system several shops could not figure out the issue they where able to figure it out and get me back on the road , very well priced and very friendly place from the time you step in the door and up to when you leave , will differently be coming back thanks to bk and lance for the great work.

— Google Review

The guys at L&M went above and beyond to help me with a leaking axle on my truck. I was in a time crunch to get it ready for a trip. They found a needed part that wasn't available anywhere in Wichita. They sent someone out of town to retrieve it so that I could make my deadline. Thanks!!!

— Google Review

Had a 2005 Chevy with a dead AC and check engine light. I was a walk in. They got me in and out quickly. The L&M folks troubleshot the issue and in 30 mins I was out. Thanks!

— Google Review

Very helpful ,knowledgeable, and with giving fair quotes on everything before they start . Along with fast friendly service .

— Google Review

The people at L&M are truly amazing. They will go out of their way to help you the best they can. They were able to help me get my car towed to them, exam my car, find the issue, work with my insurance and fix my car within a week. No other shop has ever done that for me or my family. Everyone at L&M have become like a family. Thank you all for everything that you do. I want the thank you all for the conversations and caring for what happens to my family....

— Google Review

This is the best Auto shop in wichita. I have been using L & M auto repair for many years. Caleb the owner and crew are 10 plus stars, you can not go wrong. Professional, Honest, Quality of work. I could go on & on, most of all, the Customer Service at L & M is second to none. Thank you Caleb, for always knowing my name and always being there me. Bill 🚗

— Google Review

I was in town from California and needed to have a trailer hitch installed on my Jeep Grand Cherokee. I had called ahead to get it set up and found out the hitch would have to be ordered in. The day the hitch was supposed to be there we found out there had been a glitch at the shipper and they were out of stock. Frank at L&M went above and beyond and found me another hitch. The hitch he found was scheduled to be delivered on Friday but showed up on Thursday instead. Frank once more went above and beyond and worked me into the schedule on Thursday. Devin installed the hitch and wiring. He did such a great job that it looked like it could have been done from the factory. I highly recommend L&M Auto Repair to anyone who needs repairs done on their vehicle and want it done right. The staff at L&M do the job fairly and right. They abide by what they promise and do everything they can to satisfy their customers.

— Google Review

I called to ask for them to assess my car and I was there the next day. They called me every step of the way. And told me I was close to what I thought what was wrong in the first place. Very helpful, and caring.

— Google Review

These guys are the real deal, my truck went in Friday close to closing time and Monday shortly after opening they had sent me the electronic invoice with the diagnostic. They were more than fair with their price and the gentleman took the time to answer my questions and concerns. Will definitely be doing business with them again for my engine replacement

— Google Review

I brought my 9yr old vehicle in for an inspection before I sold it to a friend. They were able to work it right in within 2 business days, lend me a loaner car for the few hours it took, and provided an excellent online report of everything they checked and noted at a great price. The report included photos and was also neatly organized into categories of “urgent” vs “will need in the future”, which was exactly what I needed to know. On the one item that was iffy (they noticed some power steering fluid residue) they noted it, but also honestly told me that if it hasn’t actually been leaking (losing fluid) then they WOULDN’T recommend I spend several hundred to replace pump/lines/rack. That honest advice, along with their customer service in general, told me that this is an auto repair place I can trust, and one which will not try to milk every possible issue out of their customers. Excellent service, L&M, I will be back!

— Google Review

I have had two vehicles worked on by this business they are very professional but also down to earth and take the time to explain in layman's terms what the issue is! They also back there work! hard to find these days. I will be bringing all my vehicles to them. I give them a 5 star. You can't go wrong here! Give them a try. Mike

— Google Review

L&M does great work without wasting time. Had 2 ignition coils, thermostat and front brakes repaired all at once. The repairs were done in day. My truck runs better than it has in a long time. Brakes are work like new and engine does not overheat. I'm very happy with their work. They are very polite and friendly. Yes I will go back.

— Google Review

Nice and friendly service. They do a great job taking care of you. From taking my call to quickly putting me on schedule and making me feel like priority number on during my first visit, this team is highly recommended by me for auto repair and servicing.

The front desk staff, Frank and Devin, were very polite and fun to chat with. I had to stay in the lobby during my service because I didn't have anyone to pick me up. It is a very spacious and comfortable lobby to hang out it, unlike some auto centers I've been to. I was able to bring my laptop and get work done with sitting there. Mychal worked on my car, and although I didn't really speak with him, he seemed to work efficiently and professional while appearing very knowledgable.

This isn't the closest auto center to my house, but I'll likely return with future servicing needs as it was a great experience. I appreciate friendly service and upfront honesty when it comes to having my car worked on. A+

— Google Review

These are some good guys. They are thorough, honest and they put up with my grouchy old moods. Haha!

This is the first shop I've stuck with for return visits in a long time..it's been hit or miss for years. Very glad to have found them!

— Google Review

The guys at L&M Are s great group I will keep taking my cars there

— Google Review

It is refreshing to do business with a car repair shop who knows what they are doing ,that treat you with respect and are totally honest. They strive to meet your needs and it is obvious they appreciate your business. Phil Walker and I will use their services in the future.

— Google Review

Our vehicle broke down in Wichita and we we live in Topeka. Everyone at L&M Auto Repair treated us like long time customers/ like family during a time that became very stressful and inconvenient for us. Thank you so much! You’re the BEST!!

— Google Review

Got towed in from 140 miles away. Car broke down 36 hours before I was moving out of state. Had the car fixed same day! Super friendly and professional!

— Google Review

Took my truck in for new radiator and fuel pump. Truck was ready next day. Friendly and professional. And their home made baked cookies were da bomb.

— Google Review

First time getting service here. Very professional Detail Pictures of work needed done texted to me. I liked that very much. Got me in and out in one day. Great work! Clean Shop and waiting room.Thanks L&M Auto

— Google Review

L&M does exceptional work! Their staff is friendly and they are very honest and upfront about repairs. I know I get the necessary repairs done right at L&M.

L&M is great shop, so it's no wonder they're busy. Be sure to call ahead and make an appointment. They'll definitely get you in asap. Within a day or two and maybe even the same day, depending on the service/repairs.

One of the tech's spotted an issue with my front end, that was really close to failing. I do a lot of highway driving so if it had went, I could've lost control of the vehicle at high speed and probably be totaled. Thank you L&M for saving me from disaster!

— Google Review

We had car trouble on the 3rd of July. They got us right in. They grilling offered us lunch and took to Avis where we rented a car. They were a blessing.

— Google Review

The people at L & M are very courteous and professional! They always do a fantastic job of servicing my vehicle! I just wish I had found this little gem a long time ago!

— Google Review

My car broke down on a trip to Oklahoma. Had my car towed to the dealership. The dealership gave me a quote of over $5,000. Had the car towed to L&M. Car was fixed in less than 2 days and it only cost me $220.00. So happy.

— Google Review

I called about a heater core in my jeep and these guys answered all my questions and eased my mind about the process and cost. I was very happy with the work and quickness. I highly recommend.

— Google Review

100% satisfied. Took my 2003 Mustang Gt that had electrical problems with in a hour they knew what was wrong with my car and with little more time they had it fixed and they saved me money. I will be going to them again if I need my car fixed.

— Google Review

Experienced, quick and very reasonable!

— Google Review